Following the success of the #bpmjam (http://www.bpmredux.com/blog/2010/2/11/2-hours-69-people-540-tweets-its-the-forrester-bpmjam.html) Forrester analysts will host a Tweet Jam on March 24, 2010, from 1:00 – 3:00 PM USA ET (6 to 8 PM GMT) to answer questions from business and IT executives about the top challenges they face in orchestrating customer-facing business processes to drive top-line growth.
Some of the key questions being tackled during this Tweet Jam include:
- What are the key trends you need to take into account in planning CRM initiatives in 2010?
- Social CRM: The real deal, or blogger hype?
- Does business process management (BPM) “lean-thinking” have a place in CRM strategies?
- Drowning in (bad) customer data: What to do about it?
To join this interactive conversation, simply tune in to the #crmjam hash tag on Twitter or follow the analysts that will host and participate in the session.
- William Band (@waband)
- Natalie Petouhoff (@drnatalie)
- Jim Kobielus (@jameskobielus)
- Boris Evelson (@bevelson)
- Clay Richardson (@passion4process)
- Derek Miers (@bpmfocus)
For the full article, visit http://bit.ly/95nKCG
The last event run by Connie Moore and Clay Richardson was a great example of interactive discussion with many ideas being put forward, hopefully this will capture the same rush and energy for CRM too.