Here’s a Tuesday morning thought: with [Social] BPM creating a wave through the process space, removing silos and increasing collaboration in the enterprise does this mean that specialised and centralised functions like a CoE should no longer exist ?
There are two trains of thought at play. In recent interviews on Redux, Vinay Mummigati of Virtusa said “A BPM center of excellence (COE) is an absolute must for organizations planning to adopt BPM across the enterprise. As companies adopt BPM in more than a single department they often start seeing challenges in terms of standardization, scalability, performance and governance.”
And yet there was a completely different perspective taken by Max J Pucher of ISIS Papyrus who stated “…if there is one thing that [Social] BPM could knock down, it is the Process Center of Excellence and the related bureaucracy overhead!”
As a supporter of what the social and flexible concepts can achieve from an internal organisational structural perspective I have to side with Max’s view. There are increasing levels of collaboration and communication at stake that involve a lot more people than previously would have been invited to participate, so therefore why create a centralised function full of specific roles and ‘experts’ when what we’re trying to prove with [Social] BPM is the exact opposite ?
The two ideals are actually opposed to each other when you think on it this way. So what do we do about this ? There is an argument that depending on the BPM maturity level of an organisation that creating a CoE would still be valid but then it’s lifespan would still be finite once the social paradigm has been embraced and creating another silo shouldn’t really be a goal. What perhaps we need to think on is how [Social] BPM can create a more fluid entity consisting of many participants rather than purely those with a process background. Innovation and creativity involves more than just singular skills.
So is the notion of a BPM CoE short lived as we move towards breaking down the internal enterprise barriers with communication and collaboration ?
I’ll stick my neck out and say, Yes…..