With interest levels quite high in BPM and Case Management right now, can the three areas where all the attention is being focused on, namely Adaptive Case Management, Dynamic Process and Social BPM co-exist or indeed merge to become one concept entirely ? Are they really that different ? If we look at the simple core of each there is common ground.
Under Social BPM, process management becomes a social and collaborative effort, sped up by rapid interaction between people, the connections and enterprise community supported by software which in itself is an artefact of being ‘dynamic’. If we harness the dynamism to include both systematic and manual feedback then we become ‘adaptive’, constantly evolving and learning to new situations. I will argue that this cannot be done by intelligent routines alone which is why to become truly adaptive you need a dash of ‘social’ in the mix and the update loop has to be a fundamental piece of the puzzle otherwise you become static again.
I will also argue that the terms ‘adaptive’ and ‘dynamic’ are fairly interchangeable and we should really settle on just the one, I don’t particularly care who wins or gets the grand prize for the name, I think we’ve had enough of that in the last two decades with ‘BPM’ itself (and I’ve already talked about this in a previous post so won’t dwell on it again) but before vendors and analysts start off on the hype path can we seek to consolidate the view and terminology so there’s less confusion for the prospective client this time around ?
Is there a view that the emerging trends are really shades of grey or are there really black and white boundaries between them all ?
Again, I’ll stick my neck out and say, ‘grey’……