“It’s all just a little bit of history repeating…” – Dame Shirley Bassey
Listening to various vendors and announcements recently, plus the chatter coming from Process.gov it’s apparent that the old hype machine is on the spin cycle again and this time it’s Case Management in the wash.
Whilst BPM still can’t define itself properly after almost 2 decades, Case Management is coming into the fore as a successor of sorts in the modern age, albeit still very much a vendor related artefact. Still, there’s dissention in the ranks already because there are so many names for it starting to emerge, so far we have:
- Case Management
- Dynamic Case Management
- Adaptive Case Management
- Advanced Case Management
IBM has just thrown the last one into the ring only recently but then adds to the confusion further by stating that “The advanced case management strategy from IBM unifies information, processes and people to provide a 360-degree view of the case”. Oh I see, so now it’s a strategy and not a BPMS ? No, because it then goes on to talk about IBM’s wonderful new Advanced Case Management solutions too. So what is it ? A solution, a strategy, a bit of both ? Vapourware ? (well, it is Big Blue after all….)
Of course the announcement was met with much excitement and chattering across the analyst community, they’re well paid for it but they’ve missed quite a fundamental point here. Case Management is on the cusp of evolving into something that BPM does want to follow but unfortunately because they can’t agree on a common terminology or what XYZ Case Management actually means they are heading down the same road BPM did, which was leaving it so wide for interpretation that ultimately it’s going to lead to massive confusion with clients as to what the benefits really are.
And it’s taken BPM 20 years to try and convince the enterprise what it can really do. Do you really want that to happen for Case Management too ?
Take it away Shirley……