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Tag Archives: change

Treat organisational change like an Olympic sport, just make sure you pick the right event first

July 31, 2012by Theo Priestley 2 Comments

The London Olympics has kicked off in earnest and someone reporting on the news used the phrase “it’s a marathon, not a sprint” when referring to the UK’s rather lacklustre […]

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Business Process Management, Enterprise Social

Why being a rebel is better than being a Subject Matter Expert

July 12, 2012by Theo Priestley 19 Comments

  Subject Matter Experts. They are the ones we immediately look for and to when trying to understand a business problem, when we need to identify those in the business […]

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Business Process Management, Off Topic

When change conditions the wrong behaviours; consider your culture when performing BPM

July 9, 2012by Theo Priestley 3 Comments

I heard a couple of interesting real-life stories recently about how changes in process, facilitated only for the need to make things slicker and more productive (take heed Sigma boys) […]

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Business Process Management

I, BPM: when the quest for automation loses the most important element. You.

July 3, 2012by Theo Priestley 3 Comments

Companies love BPM. It’s a chance to address burning issues with a cohesive strategy, to turn a flagging and tired business model into a lean, mean operating machine. It’s a […]

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Business Process Management, Enterprise Social, Enterprise Software

Lessons from RBS: business process outsourcing to blame, not IT

June 26, 2012by Theo Priestley 5 Comments

So Stephen Hester blames it all on an IT software upgrade that went belly up. It’s easy to blame IT. After all, it’s a faceless entity and all that technobabble […]

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Business Process Management, Off Topic

Say it with flowers: how to suck at customer service: a case in point with Interflora UK

April 19, 2012by Theo Priestley 1 Comment

It’s not often I speak my mind (what ?!!?) but this really irked me today. I order a bunch of rainbow roses from Interflora UK online yesterday. Complete all the […]

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Customer Experience

BPM is child’s play: How would you teach children about process management ?

April 19, 2012by Theo Priestley 8 Comments

After a random tweet earlier this morning about using Lego for BPM I thought it would be fun to play with the concept a little further for a question: How […]

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Business Process Management

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